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Frequently Asked Questions

Hook & Loop

Many people call it “velcro,” but VELCRO® Brand is actually the name of just one brand of hook & loop— the brand founded by the original inventor of hook & loop fastening systems. There are many other brands available worldwide; WBC Industries carries VELCRO® Brand, Aplix® brand, and our own in-house brand. So when you call to place an order for "velcro" fasteners don’t be surprised to hear “Would you like VELCRO® Brand or WBC brand?” in response!

Loop is the soft, fuzzy side, which is composed of hundreds of thousands of individual “loops” that the hook material grabs onto when the two are mated (put together). The hook is considered the "rough" side. Loop is referred to as the "female" side and can also be called "pile". Hook is considered the "male" side.

In order to determine which type of hook & loop you need, you must consider the application it will be used for. More information is available on the individual product pages, and samples of many products are available for purchase on our Etsy site. 

Sew quality refers to hook & loop that does not have an adhesive backing; it is intended for applications that involve sewing the hook & loop to another material. Pressure-Sensitive Adhesive (PSA) is an adhesive that comes pre-coated on the back of hook & loop material.

PSAs are considered a semi-permanent bond; they are not washable or dry-cleanable.

We can create any strap you can think of—all in our own facility! We have a wide range of plastic and metal hardware available for this purpose, and the straps can be cut to virtually any length necessary. Furthermore, our extensive experience in manufacturing custom straps will enable us to assist you with the actual design of the strap if you are unsure of what to order.

Order & Delivery

The minimum order is just one roll on most items. However, hook and loop are sold un-mated, which means that each side comes on a separate roll. Certain items may have a required order amount that is explained on the specific product listing. 

Most in-stock orders placed before 3:00 PM Eastern Standard Time are shipped the same day via FedEx. The lead time on custom orders varies from job to job, depending on quantity and the type of item ordered, and material availability. 

Paypal is our online payment processor. You DO NOT need a PayPal account to check out. You will be prompted to choose if you would like to proceed with PayPal or enter in credit card details after confirming your order. 

WBC Industries offers a great combination of selection, service, and reasonable prices. In fact, we believe we offer the most extensive selection of competitively-priced products around. There are no minimum quantity or dollar amount requirements, and many products are shipped on the same day they're ordered.

Our handling fee is $10.00 and is automatically added to orders with a subtotal less than $50.00.

Select the designated items and quantity to add to your shopping cart - Click the shopping cart on the top right hand side of your screen; Select if you would like to see all items in your cart or checkout - Once checkout is selected fill in all contact information - Shipping Charge and Payment Method will be on the right side of the page (PayPal will be selected) - If using a discount code, enter it where is says "Enter your coupon here" Click submit - Prices will then be adjusted accordingly, once you're satisfied click confirm order - After clicking confirm order, PayPal page will open to provide you the opportunity to input credit card details or select a different payment method. - Once payment details are added, select confirm order. - Your order has then been processed, once we have received it to be prepared you will receive an email.

The minimum shipping charge for any order is $12.95. Shipping costs are determined based on the dimensional weight and location. All orders are shipped via FedEx unless otherwise noted. Once the package leaves our facility it is out of our hands, any requests must be made at the time of order. All international orders are responsible for paying fees associated with shipment delivery.

All International Shipments will be shipped via FedEx International Economy. Customers are liable to pay any duties & fees associated with each shipment. WBC Industries is not liable for packages lost in transit.